Shipping policy
All orders are processed from St. Albert, AB, within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with a tracking number. Custom printed items are printed closest to your address and may ship separately from the rest of your order.
Domestic Shipping Rates and Estimates
We offer $16 CAD flat rate shipping across Canada, with FREE shipping on orders over $189 (order product total, excluding shipping and tax).
US flat rate shipping $25 CAD and International shipping rates apply. You are responsible for customs and duties charged.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at hello@saltwaterbay.ca with your name and order number, and we will look into it for you.
Returns and Exchanges DO NOT SEND ITEMS BACK WITHOUT CONTACTING US FIRST FOR INSTRUCTIONS:
Returns requests must be made within 30 days of purchase date for store credit. If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit. We are not able to process refunds of any kind. Regular Priced items may be returned within the following policy for store credit only. Anything purchased on sale or discounted is FINAL SALE.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, undamaged packaging, free of any stains or odours with all tags still on.
Perishable goods, health and personal care products and gift cards are exempt from return due to health and safety concerns.
To complete your return, we require an original receipt or gift receipt. Shipping is not refundable and the customer must cover the cost of returning any items for exchange or store credit, or bring into our store in person.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned item. If you are approved, then your store credit will be processed.
Sale or discounted items are not returnable for any reason and are final sale. Only regular priced items may be exchanged within the above noted rules. Also, orders using a discount code are not returnable - these are considered SALE items as well.
Exchanges or Returns:
If you need to exchange or return an item, please send us an email to hello@saltwaterbay.ca
Damaged items:
Any manufacturing issues must be reported before items are used or washed. Items that have been warn, used or washed cannot be exchanged. Please contact us with any manufacturing concerns so we can take care of it for you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions, please feel free to contact us. We are here to help.