SHIPPING
We ship via Courier and Canada Post, depending on your address. We select the best method we can at the time we ship your package. We process your order as soon as we receive it and do our best to create and ship on a timely basis, based on the product type being ordered (some items take longer than others). Please ensure you are shipping to a secure location as once the item is delivered it is your responsibility.
Please understand, as a small business, we do our best to provide affordable shipping rates. Different addresses require different shipping methods and costs. Shipping is not refunded in the event of a return.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order, please contact us with your name and order number, and we will look into it for you.
Returns and Exchanges DO NOT SEND ITEMS BACK WITHOUT CONTACTING US FIRST FOR INSTRUCTIONS:
Returns requests must be made within 15 days of receipt of delivery of your order, for store credit only. If 15 days have gone by since your purchase, unfortunately we can’t offer you a store credit. Regular Priced items may be returned within the following policy for store credit only. Anything purchased on sale or discounted is FINAL SALE.
Policy Requirement for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be free of any stains or odours or pet hair.
Shipping is not refundable and the customer must cover the cost of returning any items for store credit. If your item qualifies for return for store credit, the credit will be for the item only.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned item. If you are approved, then your store credit will be processed. If there are extenuating circumstances, your item may be refunded on a case-by-case decision.
Sale or discounted items are not returnable for any reason and are final sale. Only regular priced items may be exchanged within the above noted rules. Also, orders using a discount code are not returnable - these are considered SALE items as well.
Damaged items:
Any manufacturing issues must be reported before items are used or washed. Items that have been warn, used or washed cannot be returned. Please contact us with any manufacturing concerns so we can take care of it for you.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions, please feel free to contact us. We are here to help.