Shipping policy
All orders are processed from Edmonton, AB, within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with a tracking number.
Domestic Shipping Rates and Estimates
We offer $16.95 CAD flat rate shipping across Canada due to Canada Post shipping costs.
US flat rate shipping $20 CAD and International shipping rates apply. You are responsible for customs and duties charged.
In-store pickup
You can skip the shipping fees with free local pickup at one of our Alberta locations. After placing your order enter the location you wish to pick up from in the details box in the cart. Then enter code STOREPICKUP in the discount box at checkout as a final step to have the shipping fee discounted off. We will send you an email when your order is ready along with instructions for pick up in store. This code does not apply for orders needing to be shipped to you. There is a flat rate shipping fee.
In-store pickup may be any of our open days and times . Please have your order confirmation with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at hello@saltwaterbay.ca with your name and order number, and we will look into it for you.
Returns and Exchanges
Refund requests must be made within 7 days of receipt. Exchanges may be made within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. Refunds will be to original method of payment only.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, undamaged packaging, free of any stains or odours.
Perishable goods, health and personal care products and gift cards are exempt from return.
To complete your return, we require an original receipt or gift receipt. Shipping is not refundable and the customer must cover the cost of returning any items for exchange, or bring into our store.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned item. If you are approved, then your exchange will be processed.
Sale items are not returnable for any reason and are final sale. Only regular priced items may be exchanged within the above noted rules.
Exchanges or Returns:
If you need to exchange or return an item, please send us an email to hello@saltwaterbay.ca
Damaged items:
Any manufacturing issues must be reported before items are used or washed. Items that have been warn, used or washed cannot be exchanged. Please contact us with any manufacturing concerns so we can take care of it for you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions, please feel free to contact us. We are here to help.