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Get direct access to tips and specials in our newsletter!

Shipping & Returns

Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

We offer $10 flat rate shipping within Canada.

In-store pickup

You can skip the shipping fees with free local pickup at 445, 140 St. Albert Trail, St. Albert, AB. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 


In-store pickup may be any of our open days and times . Please have your order confirmation email with you when you come.

International Shipping

Unfortunately, we do not offer international shipping at this time. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 


If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at hello@saltwaterbay.ca with your name and order number, and we will look into it for you.

 

Exchanges

Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, undamaged packaging, free of any stains or odors.

 

Perishable goods, health and personal care products and gift cards are exempt from return.

 

To complete your return, we require an original receipt or gift receipt.  Shipping is not refundable and the customer must cover the cost of returning any items for exchange, or bring into our store.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned item.  If you are approved, then your exchange will be processed.

 

Sale items are not returnable for any reason and are final sale.  Only regular priced items may be exchanged.

 

Exchanges:

If you need to exchange an item, please send us an email to hello@saltwaterbay.ca 

 

Damaged items:

Any manufacturing issues must be reported before items are used or washed.  Items that have been warn, used or washed cannot be exchanged.  Please contact us with any manufacturing concerns so we can take care of it for you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

If you have any questions, please feel free to contact us.  We are here to help.